A Sales Order or Pre-Order will constitute an agreement between Baby’s Planet and the Client.
In order to enable us to fill your orders as fast as possible, Baby’s Planet can only permit a grace period of 2 calendar days for the Client to cancel or make changes to this order. Store credit will be issued for cancellations within this time period.
No refunds will be provided by Baby’s Planet after the 2- day grace period under any circumstances, except when fabrics and/or colors chosen by the Client may be discontinued without our knowledge. If this occurs, the Client will have the choice of choosing an alternative fabric/color or cancel part of the order requiring the discontinued fabric/color which will be refunded in the original form of payment or store credit at the Client’s discretion.
Some of our products are handmade and the wood stains hand rubbed. Due to nature of dyes, fabric dyeing processes, as well as natural inconsistencies that are inherent in individual pieces of wood or veneers --that are part of the unique appeal of the medium--, there might be slight color variations between final fabric and/or wood color compared to the fabric and/or wood sample shown at the time of placing the order. The Client acknowledges that such variation can be expected.
We make great effort to fulfill orders with utmost speed without compromising quality. However, all expected delivery times are approximately between 4 to 8 weeks but may vary for furniture items from 8 to 16 weeks; especially if custom fabrics and/or colors have been requested. Baby’s Planet accepts no liability for delays in delivery, even when a delivery date has been quoted and/or agreed.
All merchandise upon arrival must be accepted by the Client for delivery or pick-up (if applicable) no later than 14 days after initial notification of arrival. After this period, Baby’s Planet reserves the right to place merchandise on sale and extend a store credit for the amount paid.